Last updated April 2022 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

ORDER CANCELLATION

Orders placed before parcel pick up by the courier will qualify for order cancellation. All orders shipped cannot be canceled and must go through the return process.

RETURNS

Product returns are allowed within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Method of Refund

Refunds will return to the same form of payment used to pay for the order.

RETURN PROCESS

To return an item, you must contact customer support (see contacts below) and provide your order number and reason for return.

Customer service will then provide a free return shipping label with instructions on how and where to drop off the item. Please place the item securely in its original packaging and affix the shipping label on the box.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow 3 days from the receipt of your item to process your return.

REPLACEMENTS / EXCHANGE

Please contact us at the customer service number below for defective or damaged products to arrange a replacement or exchange.

QUESTIONS

If you have any questions concerning our return policy, please get in touch with us at:

IXO

(415) 849- 0275

support@ixowellness.com